As we all know, many times we only hear the negative about a company and rarely ever hear the good about them. I want to take some time and provide a thorough and fair review of our upstream provider, Cloudamo. It is no big secrete that we are probably one of their biggest cheerleader’s here and there’s good reason for it. Granted, it hasn’t been 100% smooth, however 99.8% of the time, its been amazing.

We previously utilized A2 and Goddady and were less than thrilled with both services as support for Nextcloud is extremly bad, so this started me searching for a new home for our company Nextcloud install. After having discussions with my business partner on items to look for, I began the process of reading through some of the reviews here as well as off WHT. Eventually, I made a post asking for suggestions and a couple of names were thrown out, including Hostiso and Cloudamo.

Digging deeper into the options as well as engaging their sales, middle, and upper management in discussions, Cloudamo became the winner.

I engaged Tony, in Q3 2020 in a PM which then transferred to an email discussion. Kyle was kind, professional, honest, open, and provided updates as they moved along with several changes to their service, especially the managed services aspect (which is what we utilize on our machines). Tony is extremely approachable with questions, comments, suggestions, or concerns. He was prompt with his replies and continues to provide valuable feedback and updates to the Cloudamo platform that we and others ask for.

With Tony’s assistance, our sales representative was able to get us an excellent deal to migrate nextcloud into the platform and assured us our concerns were not needed, that we were in safe and capable hands. I found it easy to communicate with our assigned sales representative and they have been mostly responsive to questions.

After some updates to the Cloudamo platform we asked for and watching how they performed. We pulled the trigger in Q1 2021 to move to Cloudamo. Cloudamo rolled out a Nextcloud managed services platform and included several features we were specifically looking for, which finally prompted us to move. We joined the Cloudamo “family” on February 20th, 2020. Dipping our toes into the water cautiously, we moved one of our primary servers into Cloudamo. This process went much smoother than I expected. The support agents were prompt, professional, paid attention to the details, and made the transfer quick. After reviewing the machine to ensure everything transferred correctly, we shutdown our services at A2 and Cloudamo became our official home for our Nextcloud storage.

Now, probably thinking there’s a honeymoon period in here and you’d probably be right, but we ran into a few minor and annoying issues with the transfer that popped up after we started to bring the machine up to full steam. Support tickets were answered quickly, with meaningful responses (not the “thank you for the ticket an agent will be with you shortly.”), and we were able to resolve any outstanding issues quickly with minimal disruptions to our clients.

While we became more comfortable with the Cloudamo platform, we continued to host several of our other machines in different datacenters and with different vendors, for reasons 😊. As we grew more comfortable with Cloudamo, their team, their datacenters, and their ability to provide trouble-free service, we migrated another one of our primary Nextcloud servers into their network (Q2 2020). This time we requested a geo-diverse facility than where our first machine was housed. Cloudamo handled this request without any fuss and provided near daily updates on the status of our new machine. They even provided a picture of the physical server in the rack with a little note. It sounds cheesy, but that was probably the coolest thing to see.

This server went online without incident and has been stable ever since. Other than a few issues doing a kernel upgrade and a PHP upgrade this machine has been rock solid.

Most recently, we transferred our final client out of A2 and brought them to Cloudamo. I will say this up front. This client has a rather detailed configuration and hosts multiple Nextcloud installs from their server. They are one of the largest providers of medical data. Their server is sensitive in nature due to the volume of traffic it receives and the volume of events they are responsible for around the world. Going into this migration, I was nervous, worried, and second guessing myself on if this was the proper thing to do. After a few disastrous issues with the previous vendor, I had my doubts that moving them was the appropriate thing to do and staying with the “devil you know” is better than the “devil you don’t know”.


The first transfer takes place and while the data made the transfer without incident, the client ran into several issues with modules and features not functional that the client gave up using the machine. We worked with Cloudamo to get the issues resolved however there were still numerous issues that the decision was finally made to stop due to the client not having the time to complete sorting through the machine to resolve issues. The client was entering their busy season and did not have the mental bandwidth to complete the transfer.

After a couple of months, the client was able to revisit this topic and began in earnest to complete the transfer. In working with Cloudamo, it was determined that a complete wipe and rebuild would be best. We again stressed that if the module was installed and running on the source, it needed to be installed, configured, and running properly on the Cloudamo end. We were assured that this would take place prior to the client’s data being moved. Cloudamo completed this configuration and transferred the client’s Nextcloud data again.

Cloudamo kept us informed throughout the process and let us know if they had any questions about the Nextcloud configuration. After several back and forth email’s and tweaks, we were finally able to get the client into Cloudamo. While this process was stressful to both us and our client, Cloudamo did deliver on this complicated import. It wasn’t the smoothest process and there were a few things that could have gone better, but at the end of the day, Cloudamo made it right, apologized for the troubles, and has taken the feedback, both positive and negative, back for review and improvement.

So, has it been all sunshine, rainbows, and unicorns? Not exactly but pretty dang close. It’s foolhardy to expect a company to be perfect 100% of the time and anyone who believes this is setting themselves up for disappointment. But where Cloudamo shines is owning their mistakes, fixing them, and working to correct any apparent deficiencies. A constant improvement process with a team that cares about getting as close to perfect as they possibly can. They openly and warmly receive feedback, both the good and the ehhh. While we are not the biggest customer Cloudamo has by any stretch of the imagination, they provide us with support and respect as if we are their largest customer. This speaks volumes to us about the company and the culture.

Having been with Cloudamo now for three years and counting, I believe we have finally found a home for our data on nextcoud, that has the infrastructure, support, knowledge, customer service, and network foot print to help us continue to grow.