Thread: Datacentec status??

Does anyone know anything about the status of Datacentec.com, a web hosting company in North Carolina?

I've used them for years, have one of their "rent-to-own" servers co-hosted with them. But then, within the past day or two, without notice, my sites are down. I cannot access my server, can't ping them.

Worse, Datacentec's web site is not up and is not there. Their domain "pings" and an e-mail to their support has not bounced. I hope they're fine but does anyone know anything about them or their status?

You can take bets that it's the aftermath of Storm Helene - Not only is power out for millions of folks, but Internet and cellular are down in some locations too.

https://weather.com/storms/hurricane...florida-update

https://www.facebook.com/Dacentec/

Update - 9/28/24 - 05:30
While we are actively in communication with our carrier partners, unfortunately we do not have any substantial updates from them. The entire region has been devastated by the storm. Please note that we are unable to provide an ETA on resolution as all the repairs are being performed by carriers and power companies across the region. We understand the frustration as we want nothing more than to get everyone back up and running and it is frustrating because we can’t do anything to expedite this.
I wanted to clarify that the facility DID NOT lose power at any point during the storm. The facility itself sits on the same grid as Emergency Services, so I can also confirm that as of yesterday the facility was back on utility power and the generators were no longer in use.
We deeply appreciate everyone’s concerns for our wellbeing. We have staff on site and have heard from all staff in the area. While some are blocked in by damage from the storm we have confirmed all staff are safe and sound.
Thank you again for your prayers and well wishes.
Update 9/27/24 - 17:17
We are actively collaborating with our partners to resolve the ongoing situation as swiftly as possible.
Our carrier partners are in communication with the power companies, performing repairs and will provide updates at the earliest opportunity.
We are closely monitoring the situation and will continue to share periodic updates. We sincerely appreciate your patience and understanding during this challenging time.
Update:
We want to ensure everyone that our data center has remained operational and has had power, although it has been intermittent. Our backup diesel generators have been running as needed. The high-efficiency UPS systems are also functioning as expected to provide stability during any power fluctuations.
However, the external infrastructure surrounding the data center has been significantly impacted by the hurricane. This includes widespread power outages and severe damage to carrier networks, which has affected connectivity. Despite our multiple entry points, the external carriers’ infrastructure has not been fully restored.
We are working closely with our partners to resolve this as quickly as possible, but their repair efforts are being delayed due to the extensive damage in the area. We are monitoring the situation closely and will continue to provide updates periodically.
We greatly appreciate your patience and understanding during this challenging time.
——End of Update——
Dear Valued Customer,
We regret to inform you that due to a severe storm impacting the region, our Lenoir data center has experienced a loss of connectivity. Our team is working closely with our partners and our carrier providers to restore service as quickly as possible.
We understand the inconvenience this may cause, and we deeply appreciate your patience and understanding during this time. Please be assured that we are doing everything in our power to minimize the disruption, and we will do our best to continue to provide updates as the situation develops.
Sincerely,
Customer Support Team
Dacentec

And moving this to the Outages section for others who may be impacted.

Thankfully they're back up after a short outage.

Hope y'all are doing well and staying dry!!

Originally Posted by IntnsRed

Thankfully they're back up after a short outage.

Hope y'all are doing well and staying dry!!

They had a second outage?! Oof!

Originally Posted by porcupine

They had a second outage?! Oof!

No, no second outage.

Originally Posted by IntnsRed

No, no second outage.

Oh, when you said "short outage".... you can see my confusion.