Quote Originally Posted by funkywizard View Post
Don't underestimate the ability of a 24/7/365 staffed NOC to achieve worse response times than you'd expect from on-call : P

In general, I would rather it be staffed properly, especially during ordinary hours. It can be hard to get good quality staff to be willing to work overnight, and then twiddle their thumbs with nothing to do, no ongoing training, no coworkers to interact with, and no management oversight. So on that basis I wouldn't be too bothered by not having someone overnight just on the basis that, even if you did have someone there, you likely would be better off waiting until ordinary business hours to lodge your request anyway.

It's something of a red flag if nobody is there on a scheduled basis during regular business hours. That said, there's plenty of cases where you'd avoid using the DC remote hands and get a third party or direct employee to handle things for you, even if the DC is staffed 24/7, so in practical terms it may not always matter.
When you say especially during ordinary hours, I wonder about their clients in other time zones, especially those across the globe 8, 10 and often 13 hours ahead of the data center's time zone. I understand there are situations where in practical terms it doesn't always matter.