Thread: Quadranet Unreachable

What's the issue with Quadrant?

I see website is unreachable.

It looks like domain was parked onto registar nameservers for some reason https://intodns.com/quadranet.com

They sent marketing email today but every links leads to nothing

Originally Posted by MMarko

It looks like domain was parked onto registar nameservers for some reason https://intodns.com/quadranet.com

They sent marketing email today but every links leads to nothing

Can't understand, how a provider can this type of careless.

it's down from last 18h+

it is back

It most certainly is not. How embarrassing for them and awkward for us customers.

Still points to godaddy DNS. At least MX record is not returning any results.

They are one of the providers the hosting industry would be better without.

Don't use them for anything productive.

https://198.55.111.52/ is their neo portal and https://204.152.194.27/ is their manage portal. Not sure how well it will work without DNS though.

It is very strange what is happening with QuadraNet.

Here's my take:

1. As with any ISO27001 and/pr large org, there will only be a handful of people with access to key systems like registrar accounts.
2. Someone likely tried to push some BF/CM marketing deal live on Friday before the weekend, requiring a TXT/CNAME validation or subdomain addition.
3. Said someone has likely never done this before and used GoDaddy's panel to make DNS changes instead of Quadranet's self-hosted nameservers.
4. Over the BF/CM weekend, the handful of people with access to the registrar accounts haven't been in or reachable to un-do their doo-doo.

Originally Posted by cu_olly

Here's my take:

1. As with any ISO27001 and/pr large org, there will only be a handful of people with access to key systems like registrar accounts.
2. Someone likely tried to push some BF/CM marketing deal live on Friday before the weekend, requiring a TXT/CNAME validation or subdomain addition.
3. Said someone has likely never done this before and used GoDaddy's panel to make DNS changes instead of Quadranet's self-hosted nameservers.
4. Over the BF/CM weekend, the handful of people with access to the registrar accounts haven't been in or reachable to un-do their doo-doo.

That sounds possible, however, when the main website is offline along with cutting off access to customers ability to pay invoices, open support, order new products, accept email, etc. This is a critical outage and you start waking people up and disrupt their holidays. On top of this, this is done at one of the most important sales event of the year (Black Friday / Cyber Monday).

This was not the first time this happened to QuadraNet. They took their main website offline back in June 2024 (see the past WHT thread on this) where everything was offline for at least 24+ hours.


If QuadraNet was truly a ISO27001 organization, or even followed industry best practices, they would have followed a moratorium of no changes during a holiday. Any changes that would occur, would have a test procedure as well as a revert option.

If QuadraNet, and now EdgeCentre, is unable to get their public website working causing an outage for this long, how well will they manage your own servers or colocation equipment?

What was the postmortem for June 2024? Change of NS, too, or something else?

Just because an org is ISO27001 certified doesn't mean they'll never make mistakes. Granted, this is a pretty big one for a customer who might need urgent support, but mistakes can and will happen nonetheless.

I use two Edge Centres* facilities and both have been pretty reliable. Not perfect, but not premium prices, and as they say, you do get what you paid for.

Originally Posted by cu_olly

What was the postmortem for June 2024? Change of NS, too, or something else?

QuadraNet and EdgeCentre do not release postmortem, even when you are a customer and escalate to their CTO and CEO. To this today, no postmortem has been given to customers when their Los Angeles datacenter experienced a chiller failure resulting in datacenter temps reaching over 100F. This is a facility they fully own and operate, no renting space from another facility. See previous WHT thread about this.

The June 2024 website outage we (as customer) suspect was caused by them changing BGP announcement on their DNS servers. Their DNS server IPs where upstreamed to Choopa/Vultr on a different AS number then they use for their normal network (8100). It appears they migrated all those IPs to ASN 8100 but it took over 24+ hours for them to change BGP announcement.

QuadraNet does not perform best practices in terms of having any of their IPs in a RIR IRR database or use industry standards RPKI. This is probably one of the reasons why it took so long for their announcements to be accepted resulting in total website, email, DNS and billing/portal/support outage.

As a customer of Quadranet and Multacom, I've had RFOs for issues in both facilities.

I cherry-picked a prefix advertised by 8100 and popped it into Cloudflare's RPKI validator, and that seems good, so maybe it was a one-off issue?

Anyway, thanks for the info. We'll see what happens with their domain in due course!

People may probably for now can try and chat with multacom via their website as a temporary solution if you can't reach QuadraNet directly.

Originally Posted by cu_olly

As a customer of Quadranet and Multacom, I've had RFOs for issues in both facilities.

You are correct, in the past they were issuing reason for outage reports, postmortems, etc. However over the last year or so as an active customer in their Los Angeles datacenters they own and operate, they have not. When requesting them, tickets are assigned to staff but go unanswered, silently closed with no updates and never responded to.

Originally Posted by cu_olly

I cherry-picked a prefix advertised by 8100 and popped it into Cloudflare's RPKI validator, and that seems good, so maybe it was a one-off issue?

Looking at some of their larges prefixes, here are the results. Sadly, no RPKI at all.

rpki 173.254.192.0/18
rpki 167.160.160.0/19
rpki 155.94.128.0/17
rpki 204.44.64.0/18

QuadraNet announces 820 prefixes of various sizes, only 167 are RPKI Signed and Valid. Of those 167 only ~10 are owned by QuadraNet (not a customer prefix).



As of this writing, QuadraNet website, email and billing portal are still offline. Website goes to a standard GoDaddy landing page.

• https://neo.quadranet.com/
• https://quadranet.com/
• https://status.quadranet.com/
• https://manage.quadranet.com/

Their phone number is: (888) 578-2372 incase customers need to get a hold of them.

This is what one of the more useful support people sent me, after speaking with them on the phone the other day.

We are currently experiencing a DNS control failure on our primary domain (quadranet.com) and are working with the domain registrar to rectify the issue, we do not have an ETA at this time. It currently affects your ability to contact our support department from the NEO control panel or by email,

This currently is impacting reverse DNS records that are hosted by QuadraNet as well. We apologize for any inconvenience. We are working expeditiously to find a solution with our preferred registrar.

Thank you for your patience while we work to rectify this.

But I read it more as, we let our domain lapse and now we're trying to find a way to recover it.

Originally Posted by Gesundheit

QuadraNet and EdgeCentre do not release postmortem, even when you are a customer and escalate to their CTO and CEO. To this today, no postmortem has been given to customers when their Los Angeles datacenter experienced a chiller failure resulting in datacenter temps reaching over 100F. This is a facility they fully own and operate, no renting space from another facility. See previous WHT thread about this.

The June 2024 website outage we (as customer) suspect was caused by them changing BGP announcement on their DNS servers. Their DNS server IPs where upstreamed to Choopa/Vultr on a different AS number then they use for their normal network (8100). It appears they migrated all those IPs to ASN 8100 but it took over 24+ hours for them to change BGP announcement.

QuadraNet does not perform best practices in terms of having any of their IPs in a RIR IRR database or use industry standards RPKI. This is probably one of the reasons why it took so long for their announcements to be accepted resulting in total website, email, DNS and billing/portal/support outage.

Just as an FYI, QuadraNet doesn't own any facilities. They simply lease space within buildings, including 530 W. 6th St. The responsibility of critical infrastructure and owned infrastructure is a different topic. Also the latest CEO of QuadraNet, has left long ago.

Quadranet has the entirety of, if not the vast majority of, the 6th floor. Even if they're only leasing the floorspace, that still makes them a data center operator in their own right. If you discount companies who lease space in shared buildings as being true operators, that'll eliminate the vast majority of operators out there, and even exclude larger providers like Digital Realty and Equinix. Or did I misunderstand the purpose of your post?

Originally Posted by cu_olly

Quadranet has the entirety of, if not the vast majority of, the 6th floor. Even if they're only leasing the floorspace, that still makes them a data center operator in their own right. If you discount companies who lease space in shared buildings as being true operators, that'll eliminate the vast majority of operators out there, and even exclude larger providers like Digital Realty and Equinix. Or did I misunderstand the purpose of your post?

Previously stated by another user is that QuadraNet fully owned and operated the facility, which is untrue. That is where the comment came from for clarification purposes. It is perfectly fine, and not a discount to lease space and establish your own network, and as an added bonus in 530 W. 6th St QuadraNet does maintain its own UPS, and CRAC units. But there is a big difference in leasing space, and owning the facility.

Also QuadraNet just as an FYI, operates out of multiple floors, not just the 6th floor (some of which already forfeited). So I'm with you, they have a large footprint within the building.

Online quadranet