Hosting providers prefer to fulfill requests in the Tweet system not only because it is convenient in terms of tracking the work performed, but also because the entire history of correspondence can act as a reliable source of information in the event of disputes and misunderstandings between the client and the provider.

Another aspect is that it is safe in terms of client identification. That is, the request for work is received only from your personal account.

As for the response time, everything depends on the company's support policy, that is, the response time to the request is regulated within the support team. And usually a well-established support accepts a ticket for work within 1-2 minutes. Therefore, when searching for a provider, pay attention not only to the price but also to how the support is organized.