Thread: Looking for a new Dedicated Server Provider

In case a host here is considering working with RandyM, I would recommend against it.

For what I had thought was a reasonable enough exchange, where it became clear that what we offer didn't meet the client's needs, I opted to not be considered for the business, rather than try to convince him that I could offer things that I don't actually offer:

Hi Randy,

I apologize for the miscommunication on this. Looking over the ticket history,
it doesn't feel like we would be a good fit for your needs and expectations. I
would like to politely withdraw ourselves from consideration for your hosting
needs.

I certainly wish you the best in your search for a hosting provider.

Sincerely,
--
Gabriel Ramuglia
President - Input Output Flood, LLC
We Love Servers

web: https://ioflood.com
email: [email protected]

The response was unhinged to say the least:

Gabe,

WOW! Okay. You win this one. However, you are going to get a lesson in Customer
Service and Ethics. You and I are close in age. I find it funny that you have an
area code 702 efax and use The UPS Store at Sahara and Fort Apache. Not far from
my house. If you want to learn "The Power of a Person" in Customer
Service, come spend a week with me. I can have you accommodated at Red Rock.
Anyone who has worked for me in the last 28 years will tell you that if it took
them 3-4 days to respond to an email or a ticket, they would get that same 3-4
days of unplanned, unpaid vacation to understand what they did wrong. I've
canned people for less and paid their unemployment for 6 months! In todays
business world, you have to be at the top of your game and after [name1] convinced
me that you were the right provider yesterday morning, [name2] undid what [name1]
worked on in probably less than 5-10 minutes time. In one of my MBA classes, one
of my professors said 'it takes weeks if not months to get a new customer, but
only minutes to lose them. Not to mention advertising dollars! IOFLOOD loves
their servers, but not their customers? Hmmm? Customers are only as good as the
check they write. Without customers, you'd be in trouble and if I treated my
customers the way you guys did me, I would probably be homeless and hungry!

It's all there in the ticket. The only thing I said to [name1] was if you have to
license the whole server for Windows, that won't work. [name1] was successful in
selling one server as long as my IP Allocation needs could have been met Either
[name2] isn't that bright (which I don't think is the case) if he does anything
with Linux, or was probably rushing or trying to multi-task and has proven that
he can't walk and chew gum at the same time. My gut is usually not wrong. Thank
you for showing me that I can not trust any company that won't offer phone sales
or support and hides behind emails or a ticket system!

I'll sum it up this way... Had I been able to talk to a Human when I first made
the inquiry, we would have known probably in thirty minutes or less whether you
were going to check all the boxes; however, your way of doing things wasted not
only your time and that of two of your employees. Not to mention the time I
spent waiting to hear back from you. You were going to get a sale out of it, but
[name2] opened his mouth and inserted his foot so badly that he would probably
needed a shoehorn to help him get his foot out of his mouth! I don't know if you
just don't care enough about your business and your current and or potential
customers or if you come from money, but I would never treat any potential or
current customer the way you did this morning. Some of my staff will tell you
that I have affectionately gotten the nickname of "The General" as it
relates to Stormin' Norman AKA Norman Schwarzkopf Jr. My dad was Army and yes I
run am equally as straight and narrow, very tight ship.

Today, you got an "F" from me, which most certainly does not stand for
fabulous. If I were you, I would hope that you didn't provide services to any of
the Telephone Answering Service industry. I plan to put a nice little missive
together which will go out on a lot of the list serves. It's a shame, you don't
know the importance of clients and customer service. Hopefully, someone that I
know will be using you and even if I have to pay their server costs for a month
or two. You'll learn a very important lesson. Have fun with your servers fella.
You will never hear from me again after I click send on this. Have a nice life!
:-)

It's been a while since I got one of these but I felt I should warn the community of what to expect.

Hello WHT Community

If we are going to start a mud slinging campaign, why don't we put all of the exchange out there from start to finish and let folks make up their own mind. I have every email from my first contact with them and every back-and-forth we had from the beginning. Days between responses and a very silly reply to my saying, I will buy one server, but I can't get the larger machine from you if you can't license just one VM as Windows. When I called his employees response silly, and he threw his two cents in, I told him what I thought of both his customer service and ethics. He didn't appreciate candid customer feedback. So, here we are. If I am permitted and anyone cares to see it, I will PDF everything and upload it here.

Originally Posted by funkywizard

In case a host here is considering working with RandyM, I would recommend against it.

For what I had thought was a reasonable enough exchange, where it became clear that what we offer didn't meet the client's needs, I opted to not be considered for the business, rather than try to convince him that I could offer things that I don't actually offer:



The response was unhinged to say the least:



It's been a while since I got one of these but I felt I should warn the community of what to expect.

I am going to second this.
I also got some fairly unhinged responses from the OP as well.
Oh and actually just for the record technically we also prefer support by email as that way issues can be tracked far easier and things like screenshots can be sent to demonstrate the issue.
So while we do offer phone support 95% of the time clients will be asked to email [email protected] with screenshots or error codes etc as its far easier to track.