Thread: Quadranet downtown LA

My server in Quadranet downtown LA is down. The IPMI VPN is not working either which leads me to believe it's not just my server. Anyone else?

Down about an hour now. Still waiting for them to respond to my ticket.

Their status page doesn't show anything.
https://status.quadranet.com/

UPDATE: Their status page was just updated and shows they are having a networking issue with downtown LA labelled as having a partial outage.

Down for mine as well , since 12:30PM .

not all the subnets are down.
Im worried as last month, they had to un-announce a huge subnet

Originally Posted by sosys

not all the subnets are down.
Im worried as last month, they had to un-announce a huge subnet

What was the reason?

It appears to be only with their own subnets. Subnets announced with them are working fine.

Originally Posted by UnfinishedSentenc

What was the reason?

probably best to check your ticket and ask for the RFO

If you look up your services IP address/subnet on a website like bgp.tools, you'll probably see what's happened here.

Down 4 hours so far...

https://bgp.tools/prefix/216.144.236.0/23
AS is Hostpapa/Colocrossing? I dunno what it was before.

Now they are telling me they can't get my IP's back!!!. Unbelievable!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

So we should open a ticket about it?

Never have I seen such incompetence in a provider where they actually lose my IPs. My customers are going to be thrilled when I tell them I need to change their IP addresses.

Mine too. The link / path through CoreSite, seems to be down.

The IPMI VPN still doesn't even work. So I cannot even access my server to reconfigure IPs. If they lost the range you would think they would have updated that with a new IP by now. Unbelievable!

They stopped answering my ticket and nobody is answering the phone. Been listening to elevator music for about 20 minutes now.

Anyone know how to get a human on the phone? I selected the bare metal customer option.

we are also stuck in the same boat
on hold for last 50 minutes and no one is answering calls or responding tickets even ;(

It's middle of a business day well after the holidays. At least it was when this first happened, so no excuse why nothing seems to be happening. If they lost the IP range they should have at least updated the IPMI VPN IP by now. That way I can at least have access to my server through their private IP network.

I can ping and see below IPs are pointing to unassigned.quadranet.com and working

216.144.236.121
216.144.236.122
216.144.236.123
216.144.236.124
216.144.236.125
216.144.236.126

My IP's are not in that range and still not pingable.

My IP6 sub also doesn't appear to be working but not sure about that one as I wasn't using it for anything.

Still no response from Quadranet, and no one is answering phone calls, including sales, billing, and enterprise support. This is very disappointing

Correction, my IP6 sub is working, so I can connect to my server via that now. Unfortunately, most of my stuff on this server is still using IP4

Originally Posted by ITCompany

Still no response from Quadranet, and no one is answering phone calls, including sales, billing, and enterprise support. This is very disappointing

They are probably quite busy right now. At least I hope so.

I'm in the same situation. There's no reply to the ticket and the server hasn't been restored either. The last time their domain name incident occurred, it was the same. Could it be that all the people in their company went to deal with the fault problem, so there was no response?

My server is still down but i can access my server thru another internal server which is not down

It seems that things are developing in a good direction. Next, it depends on when the service can be restored.