Thread: Quadranet downtown LA

Originally Posted by rosshwht

This is odd. I'm in 104.129.3.0/24, which is advertised as 104.129.0.0/18.

I did a Zenmap of 104.129.0.0/18, and most /24 nets all return something up and running in Quadranet. But nothing in my x.x.3.0/24. How could the little /24 I'm in be dead, while the broader /18 is alive?

My new block is a similar subnet. I tried reconfiguring my server but it doesn't seem to work, so they must not have set it up yet.

My ticket has received the latest reply. The content is as follows：

Dear Client,

There is routing issue with the master ranges of your device & we can not get it back.
Please advise if we can assign you new range as a replacement solution.

Originally Posted by coldthink

My ticket has received the latest reply. The content is as follows：

They told me the same thing. It's not like I have a choice.

We are still waiting for the IP range details, and so far, there has been no response.

Our customers are very unhappy. Once they assign us the range, we will need to update many servers, websites, DNS settings, etc. This delay has caused significant disruption for all of us.
I don't thin they care much

Originally Posted by rosshwht

This is odd. I'm in 104.129.3.0/24, which is advertised as 104.129.0.0/18.

I did a Zenmap of 104.129.0.0/18, and most /24 nets all return something up and running in Quadranet. But nothing in my x.x.3.0/24. How could the little /24 I'm in be dead, while the broader /18 is alive?

Talking to myself here: Using the HE looking glass and BGP summary The 104.129.0.0/18 net still points to ASN 8100 with one peered hop, while some of its subnets (x.x.3.0/24 and x.x.4.0/24 and .14.0/24 and .15.0/24), all lead away to ASN 1299 (Twelvenet) and ASN 36352 (ColoCrossing). That is 4 of the first 16 with extra announcements added.

I did not check the other 48 nets of our /18. But is suggests that possibly, someone has made some bad BGP entries and generated a mess.

13 hours down and still counting what is happening to quadranet

The VPN appears to be working now, so we should have access to the servers via their private network.

Originally Posted by UnfinishedSentenc

The VPN appears to be working now, so we should have access to the servers via their private network.

thanks for the confirmation, yes, VPN is working but how can we access server public IP address? any idea?
Note: we still didn't get the new IP range and still waiting

Public IP still down damn quadranet what is happening

We have also lost our IP addresses at Quadranet's LAX location, and their support desk is currently only able to offer replacements. This is an unfortunate way to conduct business, as no prior warning was provided to clients.

To address this issue, we have ample capacity at our other LAX data center and are offering both new and existing users affected by this disruption a free 30-day migration period.

Originally Posted by PureVPS

We have also lost our IP addresses at Quadranet's LAX location, and their support desk is currently only able to offer replacements. This is an unfortunate way to conduct business, as no prior warning was provided to clients.

To address this issue, we have ample capacity at our other LAX data center and are offering both new and existing users affected by this disruption a free 30-day migration period.

What do they mean by this? Is it to migrate the server to another data center or just to change the IP address?

Originally Posted by coldthink

What do they mean by this? Is it to migrate the server to another data center or just to change the IP address?

The official explanation provided by support was "routing issues." However, the IP addresses are now under the control and ownership of HostPapa, leading us to believe this is a forced migration rather than an unforeseen routing issue.

In light of these events, we have decided to discontinue using their services. We are actively working with affected clients to assist in migrating their infrastructure to our new data center. This situation has had a domino effect, and offering 30 days free is the least we can do.

Originally Posted by coldthink

What do they mean by this? Is it to migrate the server to another data center or just to change the IP address?

I think @PureVPS is saying their own clients (not Quadranet) will be migrated to a different datacenter. I don't think Quadranet will be migrating customer servers or equipment for free from downtown to their airport/century datacenter.

The only quick remedy for Quadarnet customers is to accept the new IP addresses and reconfigure their equipment. Any long term plans to stay with Quadranet will need to be evaluated.

It has been 8 hours since i have opened a ticket and still no single reply nice support quadranet

Also in the same boat - colo customer for 10+ years, they offered me a new IP range yesterday, still have not received one.

This looks very much like QN sold a huge amount of IP space and decided not to let customers know. Insanely unprofessional.
This impacts a *lot* of their IP space:

66.212.24.0/22
69.12.90.0/23
96.44.174.0/23
104.223.0.0/19
107.150.0.0/21
173.254.192.0/24
173.254.218.0/23
204.152.192.0/21

For the folks waiting on a KVM -- you're going to be waiting a while, since they're probably going to have to physically re-IP them all first. Best bet to get to your equipment is to use IPv6. I sent out several quote requests to nearby providers to see who can accommodate us on short notice...

Originally Posted by rc7net

Also in the same boat - colo customer for 10+ years, they offered me a new IP range yesterday, still have not received one.

This looks very much like QN sold a huge amount of IP space and decided not to let customers know. Insanely unprofessional.
This impacts a *lot* of their IP space:

66.212.24.0/22
69.12.90.0/23
96.44.174.0/23
104.223.0.0/19
107.150.0.0/21
173.254.192.0/24
173.254.218.0/23
204.152.192.0/21

For the folks waiting on a KVM -- you're going to be waiting a while, since they're probably going to have to physically re-IP them all first. Best bet to get to your equipment is to use IPv6. I sent out several quote requests to nearby providers to see who can accommodate us on short notice...

We did get a KVM and a few support responses although no new ranges. I do second the suggestion of use the IPv6 address (it's working, with some latency/packet loss, but better than nothing) to get access to your systems and will make it easier to reip when/if you get the new range.

If you are looking for a provider check out webnx ( [email protected] ) they provided us a couple of temporary servers already and will be who we move the remaining quadra colo servers to. Been using them for over a decade and they are by a country mile the best provider we work with, sometimes take them for granted just how easy they are to work with, it's nice speaking to actual competent humans and not bots.

Originally Posted by Jafar

It has been 8 hours since i have opened a ticket and still no single reply nice support quadranet

We have not yet been assigned any replacement IPs. Your best option is to try accessing your servers via IPv6 and migrate to a new platform as soon as possible. This process will likely be faster than waiting for Quadranet support.

how can I assign IPv6 when I can't access anything?
VPN is working but I can't access my servers which are on public IP address

I think ill be moving away from them if they will not give some kind of compensation for the downtime they have caused

Originally Posted by ITCompany

how can I assign IPv6 when I can't access anything?
VPN is working but I can't access my servers which are on public IP address

Can you access the servers IPMI or IDRAC interface to bring up the on-board keyboard, video and mouse console?

Originally Posted by Jafar

I think ill be moving away from them if they will not give some kind of compensation for the downtime they have caused

Good luck with the compensation, been with them for like 13 to 14 years and I cant remember if they've given me any compensation for all the downtimes that they have caused.

Their service was nice back at the start but then their service started to go downhill. I've already moved most of my services to a different host a few years ago because of their horrible service and I guess this is the last straw and I will completely move away from them now.

I suggest any prospecting client to stay away from them as well. Their service really went downhill starting when one of my favorite sales agent from them moved away and then I'm not sure if they got acquired by someone else a few years back but that's when I noticed that the quality of service started to go down with multiple network issues that could have been prevented.

So goodbye Quadranet.

We have two systems, with multiple subnets some of them working. We called this AM and got a tech on the phone and he changed our iDRAC to a working IP which allowed us to restore service on the "working" IPs. Great tech he was fast, thank you sir. The other system also has a working subnet, but they have not changed the non-working IP to a working one yet. Pretty frustrating as I know that if they make a simple IP change in our NIC, all services will be restored for us, a process that takes 2 minutes which would avoided a 2 day outage. As the VPN is down we cannot make the change ourselves via console..

I just got notified by IOzoom that we have to transition the IP of one of our VPS's. This will be fun as our client is out of country on holidays until the end of the month and I need a 2FA code from them to access their nameservers...

Who is still waiting for IPs to be assigned to them? You would think they would assign IPs to their clients immediately if they already know that they cannot recover their old IP. They don't need to wait for the client for their confirmation because we don't really have any other option. They should have ask for confirmation if we want to change IP before not after when we no longer have a choice.

Still waiting for new IP range on mine so I'm still down until now.

Originally Posted by HypeKoder

Who is still waiting for IPs to be assigned to them? You would think they would assign IPs to their clients immediately if they already know that they cannot recover their old IP. They don't need to wait for the client for their confirmation because we don't really have any other option. They should have ask for confirmation if we want to change IP before not after when we no longer have a choice.

Still waiting for new IP range on mine so I'm still down until now.

I am still waiting.