Thread: Quadranet downtown LA

Originally Posted by HypeKoder

Who is still waiting for IPs to be assigned to them? You would think they would assign IPs to their clients immediately if they already know that they cannot recover their old IP. They don't need to wait for the client for their confirmation because we don't really have any other option. They should have ask for confirmation if we want to change IP before not after when we no longer have a choice.

Still waiting for new IP range on mine so I'm still down until now.

Kevin assigned me a new prefix at 11:30AM PST. I got lucky and was able to access all my stuff without the IP KVM, so I'm more or less back online (except for all my users with custom domain nameservers, which I can't do anything about...).

I was going to ask for an RFO, but it seems pretty clear they sold their IP space and didn't bother to notify customers, so I'm not sure what kind of RFO could even begin to rationalize this. Absolutely insane.

Also 96.44.135.0/24

I was able to spin up a new server, configure it, restore backups and have it up and running at my Vancouver datacenter before I even received the new IP. Service cancelled.

Here is a suggestion for everyone. If you have an LA server that is not disconnected, you can use this server to connect to the lost IP because their routes are on the same internal network. Based on the above information, we can first temporarily restore the service by using the reverse proxy method and change it back after quadranet reallocates the IP.

Originally Posted by HypeKoder

Who is still waiting for IPs to be assigned to them?

Still waiting here. No response to my support ticket.

IPv6 is working. IPv4 is not. It's in 96.44.128.0/21, assigned to HostPapa..

They answered my ticket and I got some new assignments. Luckily I set up IPv6 access to the console a long time ago - never thought I'd need it, but here we are. Its pinging back now, so now to the fun part.. all them firewall rules.

I finally got my new IPs, but I had to be a squeaky wheel to make it happen.

Originally Posted by coldthink

Here is a suggestion for everyone. If you have an LA server that is not disconnected, you can use this server to connect to the lost IP because their routes are on the same internal network. Based on the above information, we can first temporarily restore the service by using the reverse proxy method and change it back after quadranet reallocates the IP.

I got my IPs a few hours ago and this is also what I did as IPMI access is not working.

Now I have to restart like 80+ services to reflect the new IP change. For some reasons its not picking up the new IP so more work for me

So where are you moving now guys?

tier.net, they gave me 2x 10TB HDD drives for free with the $279 Ryzen 9950X server while I'm paying $150/mo for that storage upgrade on a 8-year old server with only a small discount applied later. So they've made some good money off me being lazy to migrate

When quadranet assigns new ips they do subnetting or just from a pool of a /24?

It's been almost 40 hours, and the servers are still down. While IPs have been issued, we can't set them up on the servers until remote hands are available.

If anyone is considering proceeding with legal action against them, I am willing to join.

Yeah, the new IP range 192.161.62.0/24 is poisoned. Blocked on a bunch of email lists.

Anyone else seeing heavy packetloss to Cogent based routes right now? like 50%+ loss ?

Originally Posted by ITCompany

It's been almost 40 hours, and the servers are still down. While IPs have been issued, we can't set them up on the servers until remote hands are available.

If anyone is considering proceeding with legal action against them, I am willing to join.

If you have other servers with them you can use the old IP to connect or if your server is listening on the Private network you could also use that. I messed up my config and got myself locked out but good thing ssh is listening on the private network so I managed to connect again. I will miss their private network as my current host right now doesn't want to setup a private network for me right now.

Originally Posted by IO_VPS

Anyone else seeing heavy packetloss to Cogent based routes right now? like 50%+ loss ?

Yeap, losing access from lots of location.
Hopefully just a temporary and not a new surprises.

Glad we left quadranet years ago after non stop outages and issues.
I think it's gotten even worse since they sold.
Hopefully everyone is able to get back online and migrate their data elsewhere.

Originally Posted by OffshoreRacks

When quadranet assigns new ips they do subnetting or just from a pool of a /24?

They do standard subnetting for each service.

Originally Posted by rosshwht

Yeah, the new IP range 192.161.62.0/24 is poisoned. Blocked on a bunch of email lists.

Yep...SpamHaus has been blacklisted all IPs originating from QN's ASN for quite some time now. After looking at all the snowshoe PTR records, I can't say I blame them either....


<<snipped>> I'm thinking about moving to another provider in the same building, but they only offer half cabs, which is unfortunately overkill for me.

Originally Posted by rc7net

They do standard subnetting for each service.



Yep...SpamHaus has been blacklisted all IPs originating from QN's ASN for quite some time now. After looking at all the snowshoe PTR records, I can't say I blame them either....


<<snipped>> I'm thinking about moving to another provider in the same building, but they only offer half cabs, which is unfortunately overkill for me.

I'm not sure if its allowed to ask publicly (or in this thread?), but I'm not aware of any other provider offering colo (public offering?) in the same building?

Originally Posted by IO_VPS

I'm not sure if its allowed to ask publicly (or in this thread?), but I'm not aware of any other provider offering colo (public offering?) in the same building?

This is an outage thread, so it's not about anything other than that outage directly. Please help keep it on topic.

I believe that WebNX has a data center in the same building as QuadraNet and offers Colocation services.

Originally Posted by jackpx

I believe that WebNX has a data center in the same building as QuadraNet and offers Colocation services.

No, we left 530 more than a decade ago.

Originally Posted by bear

This is an outage thread, so it's not about anything other than that outage directly. Please help keep it on topic.

Understood & many many apologies, just replying to this next one since I know the answer to it,

Originally Posted by jackpx

I believe that WebNX has a data center in the same building as QuadraNet and offers Colocation services.

I believe they are in Equinix as per their latest offering. We're trying to get a quote from them as well.

Originally Posted by allanw

Thanks for the tip. At least I'm able to access my server through IPV4 on the "Asian optimized subnet".

https://bgp.tools/prefix/66.212.30.0/23

My server just went down and can't access by this subnet now, or the new subnet they assigned.
Cannot access IPMI either (although I haven't tested this in a while)

Originally Posted by rc7net

<<snipped>> I'm thinking about moving to another provider in the same building, but they only offer half cabs, which is unfortunately overkill for me.

If you are doing colo and thinking about moving out of 530, may I suggest looking at CoreSite LA2 campus? Its about a mile away from DTLA, free on-site parking, a building designed/redesigned for datacenter needs, etc. Most of the datacenters in DTLA are old office buildings converted to datacenters. Because of this, they have very specific weight limits of how much gear you can store in each rack along with limited power and cooling. Some buildings are better then others.

Other options are Equinix in their LA3 and LA4 campus. I would avoid LA7 due to small on-net carriers. Their is also Digital Reality, Cyxtera and Evoque facilities. in the same area as LA3/LA4.

I mention this because Los Angeles is full of other providers that you could possible use to leverage Quadranet for any sort of discount, credit, leverage, etc. Plenty of providers in the Colo Hosting Offers and Dedicated Hosting Offers section that are based out in Los Angeles that are not in 530.

No one else had their server go down in the last 2 hours? Their ticket response time is 8+ hours so I called them.