Thread: Quadranet downtown LA

Originally Posted by allanw

No one else had their server go down in the last 2 hours? Their ticket response time is 8+ hours so I'll try calling...

They seem to have had a network issue sometime ago today (packet loss on certain routes) but it seems to have settled off/is normal/ok now.

Well I called, was on hold for 15 minutes. I said a few words like "I'm having trouble connecting to my server" and got hung up on.

Using a different subnet that was working a few hours ago, can't connect to my server from Cloudflare, office or home ISP. Can't access IPMI after connecting to VPN

edit: got a hold of someone by phone but they said to just wait for the ticket

Server is up again. At least they got to the ticket before the end of the business day, but they didn't say what was the reason for network outage.

Originally Posted by allanw

Server is up again. At least they got to the ticket before the end of the business day, but they didn't say what was the reason for network outage.

It seems you had some issue other than we are discussing here. You are lucky :-)

As for the ongoing IPs issue - two days of waiting for IPs replacement and still counting...

We have a bunch of servers colo'd with them, and we've been down since Friday. No response to tickets, no idea what is going on over there. This is pretty wild and unprofessional of them.

I feel for the engineers and support team that has to resolve all the tickets coming to them because of the screw up of the top management that prioritizes profit and dosen't care about customer satisfaction

Today is the third day our servers have been down, and we still haven't received any communication or updates from the support team. This lack of response is causing significant frustration among our resellers and customers. We are running out of options to manage the situation.

We are on an annual billing cycle and just paid for the full year last month. Has anyone else requested a refund?

Has anyone noticed that the 216.144.236.xxrange has suddenly come online and started working? It's functioning for us now, but we haven't received any communication from QuadraNet about whether this change is temporary or permanent?

We've updated only one server so far, but the gateway is not pingable on the new 191.161.xx.xxrange. We really wish QuadraNet could be more transparent about this.

It seems like they will soon have some more spare IP ranges.

The server went offline completely while waiting for IPs replacement. Not sure what is going on there, but QuadraNet is no longer reliable for sure. They were really nice some years ago and things got worse and worse after every sale.

Originally Posted by ITCompany

We are on an annual billing cycle and just paid for the full year last month. Has anyone else requested a refund?

First goal is to find another suitable carrier to migrate to, and then I'll deal with that. Since they have all our equipment and are effectively non-responsive, that's the higher priority for now...

Originally Posted by ITCompany

Has anyone noticed that the 216.144.236.xxrange has suddenly come online and started working? It's functioning for us now, but we haven't received any communication from QuadraNet about whether this change is temporary or permanent?

I don't have any inside info, but based on ARIN and Looking Glasses, etc., they are announcing 216.144.236.0/23 even though it doesn't belong to them, which is usually a big no-no. They may have reached an agreement with the company they sold the IPs to that will let them route it for a short period of time, but I strongly suspect it's not a permanent thing.

Originally Posted by Jafar

I feel for the engineers and support team that has to resolve all the tickets coming to them because of the screw up of the top management that prioritizes profit and dosen't care about customer satisfaction

It is bad for the actual techs there, but from what I've read and seen in other places, what they've done to very long term customers is despicable for a company their size. But this isn't super uncommon for datacenter/network providers who's owners sell out and toss a company away to the highest bidder for retirement.

I truly feel sorry for everyone who is having the endless nights, who have thousands of customers in the dark, who have to manually reconfigure hundreds/thousands of IPs.

Originally Posted by Mike_A

It is bad for the actual techs there, but from what I've read and seen in other places, what they've done to very long term customers is despicable for a company their size. But this isn't super uncommon for datacenter/network providers who's owners sell out and toss a company away to the highest bidder for retirement.

I truly feel sorry for everyone who is having the endless nights, who have thousands of customers in the dark, who have to manually reconfigure hundreds/thousands of IPs.

I 100% agree. As a long time Quadranet colo customer with racks in both LA datacenters who recently migrated everything to CoreSite LA2, I feel grateful to dodge a bullet but also feel extremely bad for all the support staff. They are great people who are being lead by new leadership who is negatively effecting current customers.

I know in December, the current Quadranet leadership monitored the following inbox: [email protected] (notice the "ent" domain). You can also try reaching out their CTO, Andrew Moore: [email protected]


If anyone needs help or guidance, please feel free to direct/private message me and will do my best to help in anyway I can.

Originally Posted by Gesundheit

I 100% agree. As a long time Quadranet colo customer with racks in both LA datacenters who recently migrated everything to CoreSite LA2, I feel grateful to dodge a bullet but also feel extremely bad for all the support staff. They are great people who are being lead by new leadership who is negatively effecting current customers.

I know in December, the current Quadranet leadership monitored the following inbox: [email protected] (notice the "ent" domain). You can also try reaching out their CTO, Andrew Moore: [email protected]


If anyone needs help or guidance, please feel free to direct/private message me and will do my best to help in anyway I can.

Appreciate the two emails, lets see if anyone responds. I've also tried emailing the new "owners" at edgecentres.com and they're also all quiet.

This is the only thing Andrew responded with: We are dealing with some adjustments due to recent IP sales, we are working through it.

Nothing else of substance, or response to my follow up email asking for more detials.

Originally Posted by vivithemage

This is the only thing Andrew responded with: We are dealing with some adjustments due to recent IP sales, we are working through it.

Nothing else of substance, or response to my follow up email asking for more detials.

That's quite bad if the outage is due to a sale of IP's O_o

Originally Posted by vivithemage

This is the only thing Andrew responded with: We are dealing with some adjustments due to recent IP sales, we are working through it.

Nothing else of substance, or response to my follow up email asking for more detials.

From my experience, Andrew has never been responsive and things always take days, weeks, months when it depends on him. QuadraNet was really nice place to host before it was sold and new team came in, including Andrew. Hope the issue will be resolved shortly, but... for now no response to any issue-related tickets :-( I got some responses this night, but nothing detailed about the issue.

Originally Posted by Purevoltage

That's quite bad if the outage is due to a sale of IP's O_o

What is really bad is that no explanation is provided after 3 days of downtime. So we all are waiting for something with no ETA, no explanation, nothing. They also said the network issue has been resolved, but most of affected customers are still offline... Not sure how was it resolved then.

Why would they sell IPs? Are they downsizing? Or removing IPs that are blacklisted? Either way management is unprofessional for not telling customers that they are selling ip

Originally Posted by Jafar

Why would they sell IPs? Are they downsizing?

That's one of the concerns. Based on what we know (that the company was sold last year, that they just sold off a bunch of IP space, that they're not particularly concerned with customer service anymore, etc.), this strongly tends to indicate that the company is being sold off in pieces. IPv4 space is likely their most valuable "owned" asset. (There's a reason Ford and Mercedes haven't given up their 16-million address /8 subnets each, and that DoD is hoarding more than 12x /8s). Assuming the buyer got a great deal because the IPs are super blacklisted (let's say $20/IP), by my count they sold at least 15000 IPs (see the list in my previous post), so that's in the neighborhood of $300k.

That's not a huge amount for a company of their size, but that's all the more reason to sound the alarm bells. They could have very easily handled this like any other company would (sent out notifications, assigned new IPs in advance, allowed customers a couple weeks to migrate, done a soft shutdown, etc.)

Originally Posted by Jafar

Or removing IPs that are blacklisted?

It's definitely not that they're removing blacklisted IPs, because literally all of their IP space is blacklisted by virtue of it being announced from their ASN. See: the many, lengthy spamhaus write-ups for more info. I've had a ticket open with them for months begging them to try to resolve this.

These people seem to have gone insane. After selling my IP out from under me they insisted I had to change my IP range.

I did so and when I reloaded my Ethernet configuration I lost contact with my server. I asked them to verify the route and fix it or reboot my server. 24 hours later I get a message asking me to confirm I am back online with my original IPs.

I have submitted a request for them to ship my server back to me.

Originally Posted by rc7net

That's one of the concerns. Based on what we know (that the company was sold last year, that they just sold off a bunch of IP space, that they're not particularly concerned with customer service anymore, etc.), this strongly tends to indicate that the company is being sold off in pieces. IPv4 space is likely their most valuable "owned" asset. (There's a reason Ford and Mercedes haven't given up their 16-million address /8 subnets each, and that DoD is hoarding more than 12x /8s). Assuming the buyer got a great deal because the IPs are super blacklisted (let's say $20/IP), by my count they sold at least 15000 IPs (see the list in my previous post), so that's in the neighborhood of $300k.

That's not a huge amount for a company of their size, but that's all the more reason to sound the alarm bells. They could have very easily handled this like any other company would (sent out notifications, assigned new IPs in advance, allowed customers a couple weeks to migrate, done a soft shutdown, etc.)

It's definitely not that they're removing blacklisted IPs, because literally all of their IP space is blacklisted by virtue of it being announced from their ASN. See: the many, lengthy spamhaus write-ups for more info. I've had a ticket open with them for months begging them to try to resolve this.

From my understanding, they sold the IPs to HostPapa/ColoCrossing when they left QuadraNet back in December. Edge Centres just bought QuadraNet in early 2024 so it doesn't make sense that they would be stripping it down and selling it off by pieces.

Originally Posted by srider

These people seem to have gone insane. After selling my IP out from under me they insisted I had to change my IP range.

I did so and when I reloaded my Ethernet configuration I lost contact with my server. I asked them to verify the route and fix it or reboot my server. 24 hours later I get a message asking me to confirm I am back online with my original IPs.

I have submitted a request for them to ship my server back to me.

They got your original IPs back online?

Originally Posted by SolaDrive - John

From my understanding, they sold the IPs to HostPapa/ColoCrossing when they left QuadraNet back in December. Edge Centres just bought QuadraNet in early 2024 so it doesn't make sense that they would be stripping it down and selling it off by pieces.



They got your original IPs back online?

That was implied when they asked me to confirm I had my original IPs back. I can;t confirm it. My server was already configured for the new IPs which also were not working.

I'm strictly a hobby web host, all of my domains were designed to not make money. I'm 76 years old and don't have the patience to deal with these idiots.

Originally Posted by SolaDrive - John

They got your original IPs back online?

They said it should be back online with original IPs, can't confirm as the server itself is disconnected on their side for some reason. It seems they started to announce small blocks like /29, /28. Bgp.he.net shows multiple networks like 72.11.134.40/29. Not sure what is going on. They probably got some IPs back as all inaccessible IPs are in their prefixes again (according to bgp.he.net).

Originally Posted by rc7net

Assuming the buyer got a great deal because the IPs are super blacklisted (let's say $20/IP), by my count they sold at least 15000 IPs (see the list in my previous post), so that's in the neighborhood of $300k.

It's definitely not that they're removing blacklisted IPs, because literally all of their IP space is blacklisted by virtue of it being announced from their ASN. See: the many, lengthy spamhaus write-ups for more info. I've had a ticket open with them for months begging them to try to resolve this.

The net I was on 104.129.0.0/18, and in particular 104.129.3.x, has only partially been reassigned. The x..3.0/24 and x.x.4.0/24 have been reassigned, but the x..1.0/24 and x..2.0/24 have not. And this pattern of random /24's is present in all the nets seen so far. So who sells a /24 out of the middle /18 ?? Makes no sense. Also this 104.129.0.0/18 was / is clean for spam. And 10 years ago, when I first got assigned this address, the net was leased from someone in Seattle.

Indeed, we are experiencing the same thing, our server and IPs are down since 05/01/2025, and they have affirmed that their old owner has revoked many IPv4 subnets so they can not recover it, rather they will allocate the different subnets. Last at 08/01/2025 they said, it will be fixed by tonight and if not can contact them again, but still it is not resolved and our servers and IPs are down until now. They are most probably working from the backend I assume.