Thread: Quadranet downtown LA

Originally Posted by UnfinishedSentenc

Never have I seen such incompetence in a provider where they actually lose my IPs.

Remember Cyberwings?

Originally Posted by Milychlapik

They said it should be back online with original IPs, can't confirm as the server itself is disconnected on their side for some reason. It seems they started to announce small blocks like /29, /28. Bgp.he.net shows multiple networks like 72.11.134.40/29. Not sure what is going on. They probably got some IPs back as all inaccessible IPs are in their prefixes again (according to bgp.he.net).

Given anything smaller than a /24 isn't normally routable (albeit by a global consensus of configuration/best practice/normal behaviour which has existed for for several decades now, not technical limitation), it's interesting bgp.he.net would show /29's and /28's and the like. It certainly wouldn't be expected to make it across any normal transit provider/actual external network.

Originally Posted by Purevoltage

That's quite bad if the outage is due to a sale of IP's O_o

It's no surprise that company didn’t know their left hand from their right—even before the buyout. After the buyout, it only got worse.

I was personally a QN colo customer for about three years. I signed up for a half rack and chose them specifically because they accepted Bitcoin as payment, which aligned with how we operated. For the first year, they were great. Then, they abruptly stopped accepting Bitcoin. I made it clear multiple times that I intended to continue paying in Bitcoin because that was our arrangement, but they wouldn’t budge.

Unpaid invoices started piling up, and I had to pay late fees because they removed their BTC payment processor.
Eventually, I managed to get Andrew’s personal crypto wallet details, and he accepted a few payments directly.
Things kept ticking along and by this time we had ~30-40 baremetals with them + the half rack.. then their NEO billing platform went dead.. they lost their database or something .. When things came up again after weeks.. We ended up with invoices of "LAX" servers despite not having any LAX servers or space. We had Dallas + Miami.
Trying to sort this paper trail mess was very hard as it was near impossible to talk in person to their accounts lady.

I tried calling them hundreds of times to resolve the issue. Their “single” accountant was impossible to reach—never answered the phone. To this day, I’m 99% certain she was either working another job or barely working at all, maybe one or two hours a day. Meanwhile, I was painted as the bad guy for not paying, even though they had removed the payment method we initially agreed upon and I was trying to talk to them in person to go through the bills line by line after their billing system failed.

But then, one January, they cut me off completely. That shutdown caused major downtime, and I lost all my customers. It was devastating for the business.

If their accountant had simply answered the phone or worked with me to find a solution, it could’ve all been avoided. Instead, after the buyout, things spiraled further downhill—they sent debt collectors after us. In the end, I couldn’t afford to pay for the shipping to retrieve my servers, so I had to leave them behind after settling with the collector...

Did they bring someone's server back online? Still offline after 7 days. Support is not providing any info as well. And, red flag... Seems they don't have support at night anymore.

Originally Posted by Briggsie

It's no surprise that company didn’t know their left hand from their right—even before the buyout. After the buyout, it only got worse.

I was personally a QN colo customer for about three years. I signed up for a half rack and chose them specifically because they accepted Bitcoin as payment, which aligned with how we operated. For the first year, they were great. Then, they abruptly stopped accepting Bitcoin. I made it clear multiple times that I intended to continue paying in Bitcoin because that was our arrangement, but they wouldn’t budge.

Unpaid invoices started piling up, and I had to pay late fees because they removed their BTC payment processor.
Eventually, I managed to get Andrew’s personal crypto wallet details, and he accepted a few payments directly.
Things kept ticking along and by this time we had ~30-40 baremetals with them + the half rack.. then their NEO billing platform went dead.. they lost their database or something .. When things came up again after weeks.. We ended up with invoices of "LAX" servers despite not having any LAX servers or space. We had Dallas + Miami.
Trying to sort this paper trail mess was very hard as it was near impossible to talk in person to their accounts lady.

I tried calling them hundreds of times to resolve the issue. Their “single” accountant was impossible to reach—never answered the phone. To this day, I’m 99% certain she was either working another job or barely working at all, maybe one or two hours a day. Meanwhile, I was painted as the bad guy for not paying, even though they had removed the payment method we initially agreed upon and I was trying to talk to them in person to go through the bills line by line after their billing system failed.

But then, one January, they cut me off completely. That shutdown caused major downtime, and I lost all my customers. It was devastating for the business.

If their accountant had simply answered the phone or worked with me to find a solution, it could’ve all been avoided. Instead, after the buyout, things spiraled further downhill—they sent debt collectors after us. In the end, I couldn’t afford to pay for the shipping to retrieve my servers, so I had to leave them behind after settling with the collector...

I prefer using the hawk tuah girl coin -

Originally Posted by Milychlapik

Did they bring someone's server back online? Still offline after 7 days. Support is not providing any info as well. And, red flag... Seems they don't have support at night anymore.

Still offline here too (well, online with IPv6 but not IPv4). No response to my support ticket, made 7 days ago. Also no response to my request to cancel service, made 4 days ago.

Their billing system is still working, I've just been charged for the next month of service for my unreachable server.

My IP range disappeared yesterday. All they can tell me - repeatedly - is that someone's working on it..

Been with them since 2009. Service has deteriorated over the last few years, but this is definitely a new all-time low.

Am I understanding correctly that only their LAX location is affected? I guess it's their biggest location, but would still expect an IP sale to also affect other locations.

Originally Posted by xnpu

My IP range disappeared yesterday. All they can tell me - repeatedly - is that someone's working on it.

Hmm... Do you see any service details in your NEO portal? I can't load any service details, devices data are not showing as well. Seems some internal systems/networks are not working properly.

Originally Posted by Milychlapik

Hmm... Do you see any service details in your NEO portal? I can't load any service details, devices data are not showing as well. Seems some internal systems/networks are not working properly.

Yes. The NEO portal works fine for me.

So whatever happened with this? Was there any explanation? Last comment here was a week ago so is everyone back up now?

It seems they are having connectivity issues right now?

Originally Posted by UnfinishedSentenc

So whatever happened with this? Was there any explanation? Last comment here was a week ago so is everyone back up now?

My server is fine now. There was no explanation.

Originally Posted by Jafar

It seems they are having connectivity issues right now?

You may be experiencing what others were experiencing before you. My problem started days after this topic was opened, so the timing is not the same for everyone.

Originally Posted by UnfinishedSentenc

So whatever happened with this? Was there any explanation? Last comment here was a week ago so is everyone back up now?

Still down for me, still no response to ticket. I did request cancellation of my service, so its not a big deal as long as they stop charging for it.

I initially had servers with QuadraNet in Texas. On December 6th, we were down for 24 hours, the third 24-hour or longer outage of the year. We got tired of it.

We requested compensation for the December outage and received an 80% discount on the invoice for that month’s services. We took advantage of it, looked for a new provider, migrated, and now we're at peace. Unfortunately, QuadraNet is offering disappointing service.

Does anyone of you having connectivity problems with them right now? Website of quadranet is not accessible and it seems they are having problems with cloudflare?

Yes, I am facing the same issue now, quadranet's site and neo portal is also not accessible, plus all the servers and IPs are down, seems their whole network is down at this time.

Same here, network is partially offline. It is accessible from some locations though (probably one of upstreams is up).

seems like an issue with their cogent port while the NTT one is up(??)

im honestly hoping not around of IP change again

Originally Posted by sosys

im honestly hoping not around of IP change again

I don't think so -- I was looking up things on bgp.tools and many things which are single homed to Cogent on their side are down in LAX.

Their status's subdomain "https://status.quadranet.com/" is opening though.

Has anyone been able to reach out via their support phone# ?

Their website and neo portal is now accessible.

And still they chose not to update customers on what could have happened

Originally Posted by Jafar

And still they chose not to update customers on what could have happened

I can see the the following on thier neo portal:

Emergency Maintenance Notification

Wednesday, January 22nd, 2025
We want to inform you of an emergency maintenance window at our DTLA facility on Thursday, January 23, 2025, from 00:00 to 23:59. Additionally, there will be another emergency maintenance window at our Century facility on Friday, January 24, 2025, from 00:00 to 23:59.

Please note that this maintenance window is an approximation and does not indicate an all-day outage. Each affected client should experience downtime of no more than six hours. This will primarily impact bare metal clients and a few colocation clients.

This urgent maintenance is necessary, and we will keep our status page updated throughout the process. Thank you for your patience and understanding with this short notice. Please check our status page for updates and avoid submitting multiple tickets for updates, as this may cause delays in our staff's ability to provide timely information.